Are traditional car dealerships becoming less relevant in this era of digital disruption? Not according to the latest study conducted by Urban Science and The Harris Poll. The 2024 Urban Science Dealership Transformation Index polled 3,005 U.S. car buyers in three “key dimensions” — dealer relevance, trend resistance and actions — to measure customer perception […]
A spectacular blaze destroyed at least 15 to 20 RVs at a dealership in Santa Fe Springs early Thursday, and a suspect seen on security video on the property at the time the fire began was being sought, police said. The fire was reported about 12:20 a.m. at Mike Thompson’s RV Super Store, 13940 Firestone […]
Image Regina Purnell has a huge responsibility. As the Chief Financial Officer for the Great Lakes Auto Group, she oversees the financial planning, reporting and financial risk management for 10 dealerships across three states, leading a team of more than 125 employees. Purnell also manages strategic business initiatives and acquisitions – not a small task […]
One of the most effective devices for selling vehicles was invented nearly 150 years ago. It’s the telephone. Sure, early phones were nothing like today’s multifunctional smartphones. But a dealership’s response to a digital sales lead should include phoning the customer. So says Fran O’Hagan, CEO of Pied Piper, a consultancy that uses mystery shopping […]
Image credit: Depositphotos.com Customer satisfaction with dealership service experiences has shown improvement this year, despite ongoing challenges with parts and labor shortages that lead to extended waiting times for service appointments. This finding comes from the J.D. Power 2024 U.S. Customer Service Index Study. The overall service satisfaction score increased by five points to 851 […]
Leeds MG dealership Luscombe’s scooped the trophy for EV Dealership of the Year at the 2024 AM Awards, in a closely fought head-to-head contest with another of the UK’s best electric vehicle dealerships. Luscombe’s Leeds has emerged as a retailing trailblazer, earning the prestigious title of EV Dealership of the Year as a testament to […]
Article content (Bloomberg) — Nissan Motor Co. forecast a stronger-than-expected operating profit in the current fiscal year on cost cuts and a weak yen, and said car sales from Japan to the US and China should be robust amid new model rollouts. The Japanese automaker expects an operating profit of ¥600 billion ($3.9 billion) for […]
Whether you’re behind the wheel of a dealership, running a tire shop, or steering any other type of automotive business, mastering SEO remains an indispensable component of a successful marketing strategy in 2024. Today’s automotive consumers are more connected and informed than ever. Moreover, the preference for organic search results over paid advertisements remains strong, […]
Entrepreneur/Company A tragedy turned into a life-changing and career-altering event for Liz Dimmitt. Dimmitt was living in New York back in 2017, working as what she called a “cultural strategist,” putting together art installations in the Tampa area, when her brother took his own life. “He was working in the dealership and was the one […]
Haipeng has shut down six dealerships selling foreign-branded internal combustion engine (ICE) cars and added 27 local EV brand stores to its sales network over the past three years. The group saw profits generated by its ICE car business drop 20 per cent in 2023 compared with the previous year, while its EV revenues more […]
I’ve been writing this column for more than 20 years to help you avoid being “ripped off ” by car dealers. I hope I’ve helped you and many others. It occurred to me that many readers may not know or understand why car dealers are the only large group of retailers whose standard M.O. […]
FREMONT — In a scene out of an action movie, thieves drove a pair of high-end sports cars off a showroom floor and through the windows of a dealership last month in Fremont. On Wednesday, the Fremont Police Department announced both cars — a Porsche GT3 and a Porsche GT3 RS worth more than $500,000 […]
EVANSVILLE, Ind. (WFIE) – As the Tri-State faces the possibility of hail, strong wind, and heavy rain; local businesses are making sure they’re ready. Town & Country Ford in Evansville has plans in place in case bad weather comes through, but of course they’re hoping they’ll get lucky, and they won’t have to use them. […]
PIX Now – Morning Edition 5/8/24 PIX Now – Morning Edition 5/8/24 09:28 FREMONT – Police in Fremont announced one suspect was arrested and another one remains at large following the thefts of two high-end Porsche sports cars from a dealership last month. Officers were called to a burglary in progress at the Porsche dealership […]
If you’ve bought a car recently, you’ve probably had that fuzzy ‘I just bought a new car feeling.’ But imagine that was snatched away from you in an instant. That’s exactly what happened to this woman, and the reason is pretty wild. In a pretty shocking post, TikToker @brookebohannan_ told how she’d just bought a […]
A Ford driver recently went viral on TikTok for a series of videos alleging that a Ford dealership zip-tied her Ford 150’s inlet pipe, causing an accident that resulted in injury. TikToker Analyse (@analysetyson) racked up over 301,200 views when she shared how a Ford dealership allegedly mistreated her. The issue has gone on for […]
The game has changed, and dealers need to adapt their approaches to the new market realities During the inventory shortages of the pandemic, the sun was shining on used car operations in dealerships and they were certainly making hay. We remember fondly both how easy it was to sell anything you had in stock and […]
TAYLOR (WWJ) — Police are asking for the public’s help finding a man who broke into a Taylor car dealership early Wednesday morning. Taylor police officials say the incident happened just after midnight Wednesday at a dealership near Telegraph and Goddard Roads. While authorities did not specify the dealership, Fox Chrysler Dodge Jeep Ram is […]