March new car sales forecast, VW’s Cupra to enter U.S. market, fear of self-driving cars rises – CBT Automotive News

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Inside Automotive 

Tom Druzynski joins Inside Automotive to share tips and strategies for improving efficiency in dealership service operations.Driving efficiency in dealership service operations — Tom Druzynski | West Herr Automotive Group
Efficiency is everything when it comes to dealership service operations, with customer satisfaction often contingent upon the speed of their appointment. However, in a constantly evolving industry, the needs of a fixed-ops department are subject to frequent change, making it difficult to consistently meet wait time goals.

On this episode of Inside Automotive, host Jim Fitzpatrick is joined by Tom Druzynski, director of service operations at West Herr Automotive Group. A veteran technician and fixed-ops manager, Druzynski shares his insights into the latest technological innovations and best practices driving service efficiency and improving customer satisfaction. Watch the full segment here.

Top stories

  1. Total new vehicle sales in March are forecasted to increase 12.1% year-over-year.

2. Volkswagen Group announces that its Spanish performance brand, Cupra, will enter the U.S. market.

3. BMW teases the Vision Neue Klasse X.

4. AAA study reveals 68% of drivers fear self-cars.

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