‘I want my money back’ Car-buyer says dealership rolled unwanted warranties into sale – WOAI

2 minutes, 39 seconds Read

SAN ANTONIO – Buying or leasing a car can be one of the most stressful experiences for consumers worried about deceptive practices at the dealership.

One viewer says thousands of dollars intended for his down payment were used to pay for warranties he didn’t ask for.

Roland Oliveres has been in a months-long battle with a local Toyota dealership; first to get a copy of the sales contract he signed for a new 4-Runner.

Roland says his car salesman promised back in August to mail a signed copy of the contract after he drove off the lot.

We met with Roland in November. He says after repeated requests, he was still waiting on the contract.

It wasn’t until he called the finance company, that he says he discovered the dealership used more than a third of the $15,000 he shelled out for a down payment to pay for warranties he says he did not want.

Roland gave us a copy of the return check for $15,000.

Roland says $5,500 of his down payment was used for unwanted warranties.

Roland joins the growing list of nationwide consumers complaining about their car-buying experience.

The Federal Trade Commission says hidden fees along with bait-and-switch price tactics cost Americans 3.4 billion dollars a year.

It’s why the agency announced new regulations, called CARS or the Combating Auto Retail Scams rule to help ensure a more fair, honest marketplace for buying and leasing vehicles, without fear of being tricked or deceived.

We asked our viewers about their apprehensions.

“I think the fear is how long you’re going to pay and how much it’s going to cost,” one viewer said.

“There’s always an underlying sneaky car salesman,” another man said.

“Once you sign you’re stuck,” another viewer said.

“I want only the warranty that comes with the vehicle that doesn’t cost me nothing,” Oliveres said.

That brings us to Roland’s request for a refund; which happens to be the second thing he’s been fighting for without success.

“I don’t know how many other people they’ve done this with,” Oliveres said.

After our reporter called the dealership, Roland said he got a call from his salesman about plans to cancel the unwanted warranties and send him a check for the $5,500 dollars used without authorization to pay for them.

“I think he was very dishonest and that’s unfair business practices,” Oliveres said.

Because Roland would still be stuck with a higher monthly payment over the life of the loan, we asked the dealership to credit him the interest.

“I said I don’t think you have the right to play with my money,” Oliveres said.

The dealership has refused to comment.

After we got involved, the dealership reached an agreement with Roland that he’s unable to discuss in detail.

He can only say he’s now got a copy of his sales contract and says he’s pleased with the arrangement.

As for the Federal Trade Commission’s efforts to prevent deceptive practices, the new regulations set to roll out in July have been put on hold, until a legal dispute has been settled in court.

Follow these links, if you’d like to file a complaint with the Texas Attorney General’s Office, or the Better Business Bureau.

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