2023 Mercedes-Benz Vito, eVito, V-Class and EQV recalled due to emergency call system failure

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Mercedes-Benz’s mid-size van and people-mover range – the Vito, V-Class, eVito and EQV – have been recalled in Australia, as the car-maker’s emergency calling system may not work.


Mercedes-Benz Australia has recalled 255 examples of its 2023 Mercedes-Benz Vito, eVito, V-Class and EQV vans, owing to a hardware failure which could prevent the vehicle’s emergency calling system from working.

The recall is said to include Model Year 2023-2025 versions of the Mercedes-Benz ‘Model 447’ – the internal model code given to the Vito, eVito, V-Class and EQV vans – despite the facelifted 2024 model not yet arriving in local showrooms.

The recall notice, lodged with the Department of Infrastructure, says: “Due to a hardware component connectivity issue, the Hermes Control Unit (ECE) may not operate as intended. In this case, the communication module might not be able to establish a network connection.

“If this occurs, the emergency call system (eCall) communication would not be available. If the eCall system is not available, in the event of an emergency it would not be possible for the vehicle occupants to connect with emergency services, either manually or automatically.

“As a consequence, emergency vehicles may not be directed to the affected vehicle or may be delayed. This could increase the risk of death if a serious injury has occurred.”

Date of recall notice 17 January 2024
Make Mercedes-Benz
Model Vito, eVito, V-Class and EQV
Year 2023-2025
Vehicles affected 255
VIN list Click here to download the list of affected VINs
Contact link Click here to contact the manufacturer

A full list of vehicle identification numbers for the 255 vehicles involved in the recall can be found here.

Mercedes-Benz has advised it will contact owners in writing to schedule an appointment with their authorised Mercedes-Benz dealership to have the work carried out as soon as possible, free of charge.

Alternatively, owners can contact Mercedes-Benz Australia’s Customer Assistance Centre by calling 1300 762 718 or emailing [email protected].

Jordan Mulach is Canberra/Ngunnawal born, currently residing in Brisbane/Turrbal. Joining the Drive team in 2022, Jordan has previously worked for Auto Action, MotorsportM8, The Supercars Collective and TouringCarTimes, WhichCar, Wheels, Motor and Street Machine. Jordan is a self-described iRacing addict and can be found on weekends either behind the wheel of his Octavia RS or swearing at his ZH Fairlane.

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